Skip to main content

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions


Sold Out Products

In case the products are out of stock they will be marked as Sold Out on the site: they will be available again as soon as they are back in production in the laboratory (1/2 months maximum)


Delivery times

Product delivery times vary depending on the shipping option chosen at the time of purchase: For FREE shipping, delivery times are between 4 and 5 working days. For “Fast Delivery” shipping, they are between 2 and 3 working days. Attention: for shipments to the islands, these times may be extended by 1 or 2 working days.


Order Tracking

To track your package, we invite you to use the tracking code provided by GLS via email, by entering it directly on the GLS Italia website. The tracking code generally becomes active after 24 working hours from receipt of the shipping confirmation email.

Delivery problems

In case of problems with the shipment, we invite you to call the GLS Italia customer service at 02.980.35556 (active from Monday to Friday, from 09.00 to 18.00) or the Rwa Jewels customer service +39 3933928714 (active from Monday to Friday, from 09.00 to 18.00).


Payment Methods

Rwa Jewels accepts payments via Paypal and all credit cards belonging to the Visa and MasterCard circuits; bank transfers are accepted but not cash on delivery.


Shipping Abroad

Rwa Jewels ships worldwide using couriers: UPS & DHL. Shipping times in Europe are approximately one week, while worldwide 15 days maximum.